safety. professionalism. care.
202.409.2759
 |  |  |  |  |
|---|---|---|---|---|
 |  |  |  |  |
 |
WELCOME TO CRITTER CREW CARE
safety. professionalism. care.
SERVING ALEXANDRIA, ANNANDALE, PARTS OF ARLINGTON , SPRINGFIELD NOW ALSO SERVING FRONT ROYAL (SELECT SERVICES)
BOOKING & PAYMENT
COMPLETE SERVICE & RATES LIST
DOG WALKS
$26 for 30 minutes ; $50 for 60 minutes
Time begins once the pet is leashed and out the door & ends after full 30 mins of walking
Service includes: full 30 minute walk; wiping of paws; quick water refill; treats & love; clean up of accidents; & retrieval courtesy of parcels left at front door; full & detailed report card & picture collages; short videos
DROP IN VISITS
$16 for 20 minutes, $21 for 30 minutes, $32 for 45 minutes, $42 for 60 minutes
Best for cats, senior dogs, animals requiring medicine administration, other animal care (fishes, reptiles, ferrets, etc)
Time begins once I enter the home & ends when I depart
Service includes: a shorter walk (if preferred); outdoor exercise time; wiping of paws; feeding & watering; love & playtime; medicine administration; clean up of accidents; litter cleaning & removal; courtesy retrieval of parcels left at front door; detailed report cards & picture collages; short videos
HOUSESITTING
$150 per night
Time Begins between 4-5pm on First Day of housesitting & concludes between 9-10am on Final Day of housesitting
(i.e.: 5 nights of house-sitting would begin Jan 1st between 4-5pm and conclude Jan 6th between 9-10am)
Service includes: tailored to specific client needs & schedules; full walks; playtime; socialization; feeding & watering; treats; love & stimulation; backyard play time; medicine administration; wiping of paws; clean up of accidents; removal of litter/trash/recycling; checking mail and parcel retrieval; putting out/retrieving of garbage/recycle cans; watering plants; setting/arming/disarming security systems; clean up of house (pets centric areas) (light vacuuming, etc.); vet care & emergency transportation; two (2) daily detailed report cards & picture collages; short videos; FaceTime/Video Chats
CONCIERGE & PET TAXI
$42 for one hour (with a one hour minimum)
Best for any animal needing transport to a vet, doggie daycare, or other facility
Time begins once I enter the home & ends when I depart the animal
Service includes: pick up & drop off of animal from home to other destination and from destination to home (1 way or roundtrip service); leashing, caging and transport in CCC’s vehicle; communication with vet, pet professional, or daycare facility; courtesy retrieval of parcels left at front door; detailed report cards & picture collages; short videos
PUPPY SERVICES
Drop In Visits - $26 for 30 minutes
As puppies are still in training and learning, they require more effort, patience, and expertise. Rates are reflected for this.
Time begins once I enter the home & ends when I depart
Service includes: reinforcement of owner training & commands; a shorter walk (if preferred); outdoor exercise time; wiping of paws; feeding & watering; love & playtime; medicine administration; clean up of accidents; courtesy retrieval of parcels left at front door; detailed report cards & picture collages; short videos
Full Length 30 Minute Walk - $30 for 30 minutes
Time begins once the pet is leashed and out the door & ends after full 30 mins of walking
Service includes: full 30 minute walk; reinforcement of owner training and commands, wiping of paws, quick water refill, treats & love, clean up of accidents, & retrieval courtesy of parcels left at front door; full & detailed report card & picture collages; short videos
GROOMING
Nail Clipping/Dremmel (dogs) - $17*
Nail Clipping (cats) - $12*
Bathing (dogs) - $26*
Bathing (cats): $16*
TRAINING (NEW!)
$40 for 30 minutes ; $60 for 60 minutes
Personalized training focusing on obedience, reactivity, and encouraging positive leash behaviors
Time begins once the pet is leashed and out the door & ends after full 30/60 mins of walking
Service includes:A walk with customized training to meet your needs & improve on positive behaviors: leash walking; heeling; reduction of reactivity; redirection from distractions (dogs/noises/food on the ground, etc); full & detailed report card & picture collages; short videos
Goal: makes your walks more beneficial (mental & physical outlet as well as building communication & confidence for your dog in the real world)
Games & Training developed with an AKC trainer
Requirements: Owner provides high-value treats
EMERGENCY CARE
Emergency Vet Care - $45 per hour**
Emergency Vet care constitutes a medical situation where a pet requires urgent veterinary attention to include, but not limited to : breathing difficulties; severe bleeding/blood loss; suspected ingestion of poisonous or obstructive materials; diabetic shock; broken limb; visible limp/strain; seizure; puncture wound; animal bite; suspected venomous bite
Emergency transport included in the price of house sitting
Emergency care will initiated after contact with the pet parent has been made
If the client is not immediately available, CCC will take animal to the vet for a life saving emergency without authorization, assuming implied consent of owner, Client will remain responsible for emergency care, unless medical care is required due to the negligence of CCC.
* Only if pet is comfortable and allows grooming. Grooming/clipping will not be forced if animal or CCC is in danger of injury. Owner must provide all materials. CCC is not a formally trained groomer, and will only proceed diligently within responsible limits and training.
** Owner is responsible for all payment to vet before medical service is administered. CCC will not provide payment to a vet on behalf of Client. Client is encouraged to keep an active credit card on file with their primary and emergency vet.
ADD ON SERVICES
HOLIDAY RATES
Radius Fee: (new)
Up to 8 mi from 22304: no fee applied
8-9 mi from 22304: $5/trip visit
9-10 mi from 22304: $10/trip-visit
Parking Fee: (new)
if your building/residence, etc requires CCC to pay for parking, this fee will be added to your invoice
TOWING: **If CCC is towed for reasons resulting from inaccurate parking instruction from client, client will reimburse for total cost of tow +10% (of the total charge for lost time)
Key Drop Off or Pick Up: $35 per trip (new): In Person Key Pick Up or Drop Off OR Certified Mail Return
Errand Fees: $35 per hour (1 hour minimum ) (new!)
have a last minute pet related errand, but you’re out of town? or, maybe you’re stuck at work, or just can’t get to it? Let me complete your pet related errand!
to include: medicine/prescription retrieval, pet store shopping; pet supply shopping, or any other pet related task
Last Minute Booking Fee (new)
For service requested - 12 hours or less notice provided : $20 (one time fee)
Nail Clipping/Dremmel (dogs) - $17*
Nail Clipping (cats) - $12*
Bathing (dogs) - $26*
Bathing (cats): $16*
Medicine Administration (added to regular dog walks only): $5
Extra Dog Per Taxi Concierge: $10 / dog
Extra Dog for 30/60 min Dog Walk, per 1st dog: $ 11/ $16
Extra Dog or Cat for 20/30/45/60 min Drop In Visit, per 1st dog/cat : $8/$11/$12/ $15
Extra Puppy for 30 min Drop In Visit , per 1st puppy : $21
Each Additional Pet Thereafter for 20/30/45 /60 min Drop In Visit, per pet : $4/$6/$8/$12
Add on puppy (0-10 months) to housesitting, per night, per puppy: $60
Add on dog to housesitting, per night, per dog : $42
Add on cat to housesitting, per night, per cat: $26
Add on additional pet (excluding cats or dogs), per night: $21
In Person Consultation (excluding initial free meet & greet), 30 mins: $21
to include: updates on pet care (ie: complex medicine administration, outside of normal pilling); review/meet & greet of new family pet addition; review of care occurring to substantial changes to pet life and routine (examples might include: life post surgery or limb amputation; administration of medication for onset of illness or condition)
- Holiday Rates - 25% surcharge to all rates and services
(ie: regular $26 walk would be charged @ $32.50 holiday rate)
Holidays Include:
MLK Day (or MLK weekend)
Memorial Day weekend (Fri-Mon)
Fourth of July (or 4th of July weekend, Fri-Mon)
Labor Day weekend (Fri-Mon)
Thanksgiving week (Wednesday through Sunday)
Christmas week (DEC 22-26)
New Year’s and New Year’s day (or NY weekend, Fri-Mon)
POLICIES & PROCEDURES
MOTTO
My Motto: Safety and Client Time First - therefore, I will not answer new client inquires or conduct business on the time already committed/booked/paid for to another client. And, you can know that I’ll do the same for you.
BUSINESS HOURS/RESPONSE TIME
Service Hours - all days, weekends, and holidays are open for bookings
Response Time -I will reply to urgent inquires for current booking ASAP and if I am not with another pet at that moment. For other bookings ; new clients, and meet & greet requests, I will reply ASAP and when finished with a client
BOOKING PROCEDURES
Booking Procedures
1st Time Clients
After initiating contact via my website, email, or text a “meet and greet” will be arranged to make introductions and review care instructions (this meeting is free of charge)
Non Recurring Service
CCC will invoice client via text confirming service, dates, and logistics
Booking is only considered scheduled once payment is received via PayPal
Dates are not held in the interim while CCC is awaiting payment
Recurring Service
CCC will send to Client each Sunday a weekly invoice via text, confirming that week’s upcoming booking schedule with an invoice amount
Service is considered booked and confirmed once payment is received
Payment is due that Sunday via PayPal for that weeks booking by 5pm ET
If payment is received later than 5pm ET, CCC can not guarantee that booking’s confirmation/spot
CCC WILL NOT reach out to Client for payment reminder after the initial invoice has been sent
CCC WILL reach out to Client once payment is received via PayPal to confirm payment and booking status
PAYMENT PROCEDURES
Payment Policies
Payment is due in full for all services before service commences
Payment for recurring services (walks/drop in visits occurring on a weekly basis) will be invoiced to Client each Sunday, and money is due by 5pm ET that Sunday for service beginning that week.
Payment is accepted via Zelle & GooglePay
Payment account information will be shared at time of invoicing
Bookings are not considered scheduled, confirmed, or on CCC’s calendar until payment in full has been received
Time slots are only held until 5pm EST. If payment has not been received by that time, the Client’s times lot will be released to other paying clients.
Should your time slot be released, and you then remit payment (after 5pm), CCC will still perform service at a time for their convenience. Should Client not want service at that time, and ask for the walk to be cancelled, NO refund will be given
CCC will not send reminder notices for payment - the onus is on the Client to remit payment on time in order to secure booking
Invoices/receipts will be included with daily or weekly report cards for Client records
Client is also welcome to pay early for weekly service and to pay in advance for other future service
CANCELLATION PROCEDURES
Cancellation Policies
Guiding Principle: I believe in mutual respect, consideration, honesty, transparency and reliability. As I provide these tenets within my services, I also ask the same from Owners and Clients. As a single operator, once I have booked/scheduled you for service, I have removed that space and time from other potential clients from my calendar, turning away other opportunities and income. Good faith emergencies absolutely do happen, and in an emergency a full refund will absolutely be given.
Examples of emergency situations constituting a refund outside of normal cancellation policies include (but are limited to): unscheduled/emergency hospital visits (for owner or pet); severe illness; accident; or sickness; death, and other emergency situations should they arise
Examples of non-emergency situations not constituting a refund outside of normal cancellation policies include (but are not limited to): cancelled vacation/travel plans due to other reasons not listed above in the emergency situations section; changing work schedules (or working from home last minute); etc
Should for any reason, CCC not be able to perform service due to an emergency, I will notify you ASAP and issue a full refund. To this date, I have not had to cancel or reschedule service due to an emergency on my end.
Notice: I request that you please provide ample notice from your end when you know you will not need service. The sooner, the better. Likewise, when I need time off for a vacation, I will give you at least two months lead time ahead of my vacation.
Multiple Cancellations (for recurring service ): If Client and CCC have agreed to an established recurring service (ie: dog walks every M-F at 9am), then both Client & CCC mutually agree to be available to one another at agreed upon dates & times. CCC schedules/plans for such bookings and counts on Client to adhere to this booking agreement, as CCC removes itself from offering that time slot to other Clients. If CCC observes a more consistent cancelation or rearrangement of this agreement, CCC will ask Client to reassess their current booking schedule to ensure both parties time are being adequately served.
Multiple Late Payments (for recurring service ): If Client and CCC have agreed to an established recurring service (ie: dog walks every M-F at 9am), then Client agrees to pay within established payment times. CCC schedules/plans for such bookings and counts on Client to adhere to this payment agreement, as CCC removes itself from offering that time slot to other Clients. Invoices are sent each Sunday morning for that week’s service. Payment is due by 5pm EST. Should payment be received late by Client two times, CCC will remove Client from their recurring service and no longer offer services to said Client.
To Avoid A Fee/Forfeiture of Funds, the cancellation policy is as follows:
These policies assume cancellations are being requested for non-emergency related reasons
This policy is waived for legitimate emergency reasons as established in the “Cancellation” Policy above
Notice is established as “X” amount of days before the 1st day of service is to occur
Once a Service is Booked
For Non-Recurring Dog Walking & Drop In Services (including Puppy Services) - does not include clustered 3 or more visits per day (which are categorized as housesitting visits)
14 day notice (non holiday) - (100%refund issued)
21 day notice (holiday rates) - 100% refund issues
no issues will be refunded without 14/21 days notice unless qualifying emergency applies
For Recurring Dog Walking & Drop In Services (including Puppy Services)
If you are regularly scheduled on a recurring basis (ie: every Tuesday and Thursday) and need to make a change to that service, please advise me ASAP on the Saturday prior to the week that a booking needs amending. Otherwise, on Sunday, when I send you a booking for that week, I am assuming you will need me as regularly scheduled.
Housesitting (or 3 or more clustered drop in visits per day)
21 days (non holiday) - (100% refund issued)
30 days (holiday rates) - (100% refund issued)
no issues will be refunded without 21/30 days notice unless qualifying emergency applies
Lock Out/ Faculty Key or Other Access issues arising from Client (applies to all booked services): You will be charged in full for any visit when CCC is not able to gain access to the residence from any access issues arising from Client (ie.: missing key/lockbox/faulty code, etc) & will be recharged for a subsequent visit if the keys/entrance access is rectified and Owner wishes for a return visit to be completed, and with CCC’s schedule permitting. CCC will make all good faith efforts to reach out to client upon arrival should any access issues occur at the onset of the scheduled visit.
INCLEMENT WEATHER POLICY
During severe weather, I will make every attempt to carry out my sitting services. I have not yet cancelled any service due to weather. If roads are expected to become heavily impacted or there is severe weather impending , I will try to visit at times before the weather makes landfall. Cat sitting tends to be more flexible, but of course, dogs need a certain schedule. I will communicate with you on best options, and offer to bring your pet to my home in the event I will not be able to make it to yours.
LIABILITY
Liability, Service, and Others Accessing Your Home: CCC will not perform service if anyone other than the pet family/owner is present during scheduled service time and has not been previously cleared with CCC. This includes friends, neighbors, contractors and any one else I have not met prior to service who will have access to your home. Not only is this a safety issue for CCC, but it impacts my liability to you, your home, and pet. My liability insurance becomes less enforceable if others have access to your home during periods of my visits. I strongly recommend rescheduling any contractors, s services, or others that might need access to your home in your absence. I will also clarify during our intake process if others besides CCC will have a key to the home. I highly encourage camera systems, and am comfortable with them.
TERMS OF SERVICE
Terms of Service …The Fine Print
By hiring Critter Crew Care ( CCC), You (Client) agree that:
CCC’s rates & terms are subject to change; CCC will give all existing clients ample notification of impending/anticipated rate changes in writing
Client will provide their own supplies: leashes, harnesses, poo bags, food, treats, bowls, toys, cleaning materials, dog clothing, towels, and the like
Client agrees to all CCC cancellation policies, booking and payment procedures
Client will ensure that residence access is available to CCC during care hours (examples include: functioning lockbox, garage code, proper keys and fobs, etc.)
CCC is not a formally trained dog trainer or groomer, and only offers advice and training advice based on professional /personal experience in addition to guidance from accredited pet trainers. CCC will always act and perform services within the scope of their expertise.
Regarding Emergency Veterinary Care - If the client is not immediately available for authorization, CCC will take animal to the vet for a life saving emergency without authorization, assuming implied consent of owner. Client will remain responsible for emergency care costs, unless medical care is required due to the negligence of CCC.
CCC strongly encourages and recommends that dogs and cats wear ID tags, separate from a microchip. It is at Client’s ultimate discretion whether to have ID tag, but releases CCC from some responsibility should animal become lost and not wearing ID tags.
TESTIMONIALS
Puck & Bea's Dad
You may have seen our other reviews...because Jennifer is our ABSOLUTE FAVORITE person to visit our loving kitties. It's her trustworthiness, caring, attention to detail, and professionalism that make her The. Number. One. Choice.
CURRENT CRITTER CREW
 |  |  |  |  |
|---|---|---|---|---|
 |  |  |  |  |
 |
WRITE YOUR TESTIMONIAL!
How Was Your Experience?
1st time or 100th time receiving services from Critter Crew Care? I'd love to hear your feedback about all aspects of your experience.
This picture was taken near Pier 39 in San Fransisco on my last corporate work trip in 2018. Being near the water; the whales; the sea lions was incredibly relaxing. After 15 years serving high profile executives, I was burnt out and unfulfilled. Animals had always brought me joy. So, I decided to turn that joy into full time self employment.
After 30 years of owning cats, dogs, birds, fish, ferrets and being an avid scuba diver, I changed course.
I volunteered with cat & dog rescues, worked in dog daycares and other platforms before launching Critter Crew Care in 2020. And, I'm so glad I did.
Looking forward to taking care of your crew soon.
Jen Warnock - owner
MY QUALIFICATIONS
A Trusted Source for Animal Care
June 2005 - January 2008
PET STORE EMPLOYEE
This is a description in your CV. Concisely describe the degree, job, award or experience listed. The most effective CVs give a clear snapshot of where you’re coming from and where you’re going in a way that’s easy for readers to scan quickly.
June 2005 - January 2008
VETERINARY ASSISTANT
This is a description in your CV. Concisely describe the degree, job, award or experience listed. The most effective CVs give a clear snapshot of where you’re coming from and where you’re going in a way that’s easy for readers to scan quickly.
June 2005 - January 2008
DOG GROOMER
This is a description in your CV. Concisely describe the degree, job, award or experience listed. The most effective CVs give a clear snapshot of where you’re coming from and where you’re going in a way that’s easy for readers to scan quickly.