WELCOME TO CRITTER CREW CARE

• Cancellation Policies

  
  

  
  

  • Guiding Principle: I believe in mutual respect, consideration, honesty, transparency and reliability. As I provide these tenets within my services, I also ask the same from Owners and Clients. As a single operator, once I have booked/scheduled you for service, I have removed that space and time from other potential clients from my calendar, turning away other opportunities and income. Good faith emergencies absolutely do happen, and in an emergency a full refund will absolutely be given.

    
    

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  • Examples of emergency situations constituting a refund outside of normal cancellation policies include (but are limited to):  unscheduled/emergency hospital visits (for owner or pet); severe illness; accident; or sickness; death, and other emergency situations should they arise

    
    

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  • Examples of non-emergency situations not constituting a refund outside of normal cancellation policies include (but are not limited to): cancelled vacation/travel plans due to other reasons not listed above in the emergency situations section; changing work schedules (or working from home last minute); etc

    
    

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  • Should for any reason, CCC not be able to perform service due to an emergency, I will notify you ASAP and issue a full refund. To this date, I have not had to cancel or reschedule service due to an emergency on my end.

    
    

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  • Notice: I request that you please provide ample notice from your end when you know you will not need service. The sooner, the better. Likewise, when I need time off for a vacation, I will give you at least two months lead time ahead of my vacation.

    
    

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  • Multiple Cancellations (for recurring service ): If Client and CCC have agreed to an established recurring service (ie: dog walks every M-F at 9am), then both Client & CCC mutually agree to be available to one another at agreed upon dates & times. CCC schedules/plans for such bookings and counts on Client to adhere to this booking agreement, as CCC removes itself from offering that time slot to other Clients. If CCC observes a more consistent cancelation or rearrangement of this agreement, CCC will ask Client to reassess their current booking schedule to ensure both parties time are being adequately served.

    
    

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  • Multiple Late Payments (for recurring service ): If Client and CCC have agreed to an established recurring service (ie: dog walks every M-F at 9am), then Client agrees to pay within established payment times. CCC schedules/plans for such bookings and counts on Client to adhere to this payment agreement, as CCC removes itself from offering that time slot to other Clients. Invoices are sent each Sunday morning for that week’s service. Payment is due by 5pm EST. Should payment be received late by Client two times, CCC will remove Client from their recurring service and no longer offer services to said Client.

    
    

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• To Avoid A Fee/Forfeiture of Funds, the cancellation policy is as follows:

  
  

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  • These policies assume cancellations are being requested for non-emergency related reasons 

    
    

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  • This policy is waived for legitimate emergency reasons as established in the “Cancellation” Policy above

    
    

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  • Notice is established as “X” amount of days before the 1st day of service is to occur

    
    

    
    

  • Once a Service is Booked 

    
    

    
    

    • For Non-Recurring Dog Walking & Drop In Services (including Puppy Services) - does not include clustered 3 or more visits per day (which are categorized as housesitting visits)

      
      

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      • 14 day notice (non holiday) - (100%refund issued)

        
        

      • 21 day notice (holiday rates) - 100% refund issues

        
        

      • no issues will be refunded without 14/21 days notice unless qualifying emergency applies                                 

        
        

      
      

      
      

    
    

    
    

  
  

  
  

• For Recurring Dog Walking & Drop In Services (including Puppy Services)     ​

  
  

  
  

  • If you are regularly scheduled on a recurring basis (ie: every Tuesday and Thursday) and need to make a change to that service, please advise me ASAP on the Saturday prior to the week that a booking needs amending. Otherwise, on Sunday, when I send you a booking for that week, I am assuming you will need me as regularly scheduled.    

    
    

  
  

  
  

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• Housesitting (or 3 or more clustered drop in visits per day)     

  
  

  
  

  • 21 days (non holiday) - (100% refund issued)

  • 30 days (holiday rates) - (100% refund issued)

    
    

  • no issues will be refunded without 21/30 days notice unless qualifying emergency applies                                                              

    
    

  
  

  
  

• Lock Out/ Faculty Key or Other Access issues arising from Client (applies to all booked services): You will be charged in full for any visit when CCC is not able to gain access to the residence from any access issues arising from Client (ie.: missing key/lockbox/faulty code, etc)  & will be recharged for a subsequent visit if the keys/entrance access is rectified and Owner wishes for a return visit to be completed, and with CCC’s schedule permitting. CCC will make all good faith efforts to reach out to client upon arrival should any access issues occur at the onset of the scheduled visit. 

  
  

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